Warranty and repairs
Two years on the neon and the power supply. And because we make it ourselves, we can repair it ourselves.
What the warranty covers
- LEDs that fail or clearly change colour
- A power supply that gives up
- A connection or solder joint that comes loose
- An acrylic plate that cracks without anything having hit it
What it does not cover
- Drop, knock and transport damage after the sign has been delivered to you
- An indoor sign that has been hanging outside
- Damage caused by a power supply other than the one supplied
- Discolouring of the silicone after years of direct sunlight
That last one is not unpleasant small print but physics: UV breaks silicone down. If your sign hangs in full sun, say so and we build a UV-resistant version.
How a repair works
- Email us a photo or a short video of what is going wrong, with your order number.
- We usually tell you what it is within a day. Often it is the power supply, and then we simply send a new one.
- If the sign has to come back, we send a shipping label. We pay for the trip to us.
- A repair normally takes three to five working days, then it goes back.
And after those two years?
We still repair it, just at cost for parts and labour. Replacing a power supply is usually a matter of tens of euros. We do not throw away a sign that can be fixed.
Related questions
How quickly will my sign arrive in the Netherlands?
Three working days after you approve the design. We build your sign in our workshop in Heusden-Zolder and ship from there to your Dutch address. So yes, the parcel crosses a border — that is already counted in those three days.
Order on a Friday afternoon and approve on Monday morning and Thursday is your day. Sundays do not count.
What does shipping to the Netherlands cost?
Nothing. Shipping to any Dutch address is included. The Wadden Islands too, although those sometimes take a day longer.
What does a custom neon sign cost?
Most signs for the home land between € 180 and € 450. For a shopfront or a bar, expect € 400 to € 1,200 depending on width and letter count.
Price follows the metres of bent tube, not the number of characters. A short name in a heavy typeface costs more than a long sentence in a thin script. The design tool shows it live.
I only have my logo as a JPG. Is that a problem?
Send it over. We redraw your logo as a bendable path ourselves, and that is included in the price. A sharp JPG or PNG is enough; an SVG, AI or EPS just makes it faster.
What we cannot do is turn a photo with fifty gradients into neon. Neon is a line of light, not a print. The design mock-up shows you exactly what survives.
Do I see the design before you start?
Always. You get a to-scale design with dimensions. Nothing goes on the bending table until you say yes. That mock-up is free, even if you decide not to order.
How much power does a sign use?
Far less than people expect. A 60 cm sign draws roughly 12 to 20 watts — about the same as a compact fluorescent. Run it eight hours a day and at € 0.35 per kWh that is around € 20 a year.
neonledsigns.nl is the Dutch site of neonled.be
Not a partnership, not a reseller, not a second company: it is the same business. The same workshop in Heusden-Zolder, the same bending table, the same people on the phone and the same signs.
We keep two sites because a Dutch customer asks different questions than a Belgian one — about iDEAL, about shipping across the border, about permits from their own council. Those answers belong where you go looking for them.
you are here
Ready to put it on your wall?
Send over your idea and you will have a price and a design today. Say yes and it is at your door in three working days.